Frequently Asked Questions

VALUE OF THE VEHICLE:

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_1" aria-expanded="true" aria-controls="tab_1"> How much is my vehicle worth?</button>

Sell My Car 365 uses a database, which determines the correct value of your vehicle. When you go through the 3 easy steps on our website you will get a valuation range of the lowest and highest for your vehicle. On inspection a final valuation will be given, subject to the condition of the vehicle..

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_2" aria-expanded="false" aria-controls="tab_2"> I cannot find my vehicle on your website? </button>

If you cannot find your vehicle’s information on our website please bear in mind the following:         

  • You may be entering incorrect details (please check for spelling or any typing errors)
  • Your vehicle is not from the K.
  • Your vehicle is more than 15 years old
  • You may have a Reserved Private Registration plate
  • VEHICLE data not available

When vehicle data is not available, you will be directed to a manual entry page, where you can enter the details manually, or you can send us an email.

But this doesn’t mean we won’t buy your vehicle, if you contact us with your vehicle details, one of our team members will get back to you with a valuation.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_3" aria-expanded="false" aria-controls="tab_3"> My vehicle may have dents, scratches, and electrical or mechanical problems?</button>

At the inspection visit the Sell My Car 365 team will check the general overall condition of the vehicle and if there are any problems.  After the inspection we will give you the final value of your car. A vehicle in poor condition can lower the price, so please enter your vehicle's condition at Additional Information accurately. (Message to the Buyer section)

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_4" aria-expanded="true" aria-controls="tab_4"> How long is my valuation valid for? </button>

Sell My Car 365 can guarantee your price for 7 days. The reason for this is because the vehicle market changes all the time and so do the values of the vehicles. We try to give the best valuation to our customers so they can get the best deal on the market.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_5" aria-expanded="false" aria-controls="tab_5"> Will you buy my vehicle for the valuation you provide? </button>

Sell My Car 365 cannot be responsible for the valuation, as the valuation is based on the information given by the customer when submitting their vehicle details online.

Sell My Car 365 staff will carry out checks on your vehicle to make sure it matches the information the customer has provided. If the details are correct the initial valuation will stand and a payment method will be agreed on, if not, then depending on the condition of the vehicle a different valuation will be presented.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_6" aria-expanded="false" aria-controls="tab_6"> My vehicle has lots of additional specifications that I believe will increase the vehicle's value? </button>

It is helpful if you provide the details in Additional Information (Message to the Buyer section), when entering your name and mobile number on our website. Please give as many details as possible giving information on special features as well as any dents, scratches etc.

SELLING OF THE VEHICLE:

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_7" aria-expanded="true" aria-controls="tab_7"> How What documents do I need in order to sell my vehicle? </button>

Sell My Car 365 will need the following documents to buy your vehicle:

  • Log book (V5 document) – in the name of the person selling the vehicle
  • Vehicle service history – MOT etc
  • ID, proof of identity – Passport or Driving Licence
  • Proof of address – Utility bill, bank statement or a council tax bill

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_8" aria-expanded="false" aria-controls="tab_8"> I How long does it take to sell my vehicle to you? </button>

Sell My Car 365 can buy your vehicle within 4 hours depending on your location, vehicle condition and valuation. Please ensure you have the correct documentation and paperwork to prevent delay.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_9" aria-expanded="false" aria-controls="tab_9"> Is there a transaction fee if I sell or don’t sell my vehicle to you (after receiving a valuation)?</button>

Sell My Car 365 does not charge any of its customers a transaction fee. If you decide not to proceed after you are given a valuation you are not obliged to sell your vehicle. If you do wish to proceed and sell your vehicle, there still wouldn’t be any transaction fee.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_13" aria-expanded="false" aria-controls="tab_13"> Will you buy my vehicle if the Log Book is not in my name?</button>

The logbook (also know as a V5 document) shows the details of the registered keeper of the vehicle. You should have the letter of authorization from the owner of the vehicle.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_15" aria-expanded="false" aria-controls="tab_15">How long does it take for you to pay me?</button>

Sell My Car 365 pays BEFORE COLLECTION, without any handling charges.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_10" aria-expanded="true" aria-controls="tab_10"> Can I sell my vehicle without the registration document?</button>

Yes!! Sell My Car 365 experts will need to carry out all the necessary checks. We request purchase invoice, and all the documents related to your vehicle, with proof of customer’s ID and address.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_11" aria-expanded="false" aria-controls="tab_11"> Can I sell my friends or family member’s vehicle? </button>

You can sell a vehicle on the behalf of your family or friend but we do require a ‘letter of consent’ from them in writing. But do bear in mind the details on the logbook must match the person’s details as mentioned in the letter of authorization.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_12" aria-expanded="false" aria-controls="tab_12">Do you buy vehicles with private number plates?</button>

Yes we do. If you enter your registration number we will be able to give you a free valuation. If you wish to keep your private number plate you will be able to reassign it to your new vehicle. To find out more you should contact DVLA who will be able to guide you more clearly on this matter.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_14" aria-expanded="false" aria-controls="tab_14">What if I have been the registered keeper for a few weeks?</button>

If you have not received the logbook, you will still be able to sell your vehicle to us but we will require proof of purchase from the previous owner and proof of ID and address. This could be a signed document/letter stating you are the new owner of the vehicle, an invoice or a bank transfer statement evidencing payment of the amount to the previous owner.

If you have the logbook in your name, then you can sell the vehicle to us, even if you have only owned the vehicle for few weeks.

APPOINTMENTS (BRANCH VISIT OR FREE COLLECTION):

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_16" aria-expanded="true" aria-controls="tab_16">How do I make/book an appointment/visit?</button>

After you have received an online valuation form Sell My Car 365 you have the option of a BRANCH VISIT or FREE COLLECTION from your office or home. After you have submitted your details we get in contact asking which option you prefer, and book a time and date convenient to you or you can call us on the number provided to you on screen or text after a valuation has been sent to you

Regardless of a branch visit or free collection, this is a free service at no extra cost to you.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_17" aria-expanded="false" aria-controls="tab_17">Can I just turn up at one of your branches? </button>

Yes you can! You may be required to wait for some time as we may be dealing with other customers who have made appointments. To save time we recommend you book an appointment date and time or let us know you are on your way.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_18" aria-expanded="false" aria-controls="tab_18">How long is the ‘car valuation’ visit and what happens?</button>

The selling process usually takes no more than 30 minutes. The Sell My Car 365 team will inspect your vehicle and check all the relevant documents. Then you will be asked to accompany the staff member for a test drive. After the inspection you will be offered a final price for your vehicle and discuss a method of payment.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_19" aria-expanded="true" aria-controls="tab_19">Will you collect my vehicle?</button>

Unlike most competitors our unique selling point is FREE COLLECTION. We know our customers can be busy at work and may not get the time to travel to our offices. For those busy bees, we are more than happy to have our staff come to you, inspect your vehicle and take it away from you for NO EXTRA COST.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_20" aria-expanded="false" aria-controls="tab_20"> Will you collect my vehicle before you make payment? </button>

No, we always pay before collection.

THE CONDITION OF THE VEHICLE:

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Sell My Car 365 buys all kinds of vehicles. It can be any model, make, age, condition with any mileage. We will buy a vehicle valued from £50.00 to £50,000.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_22" aria-expanded="false" aria-controls="tab_22">What if I have a damaged or broken vehicle, will you still buy it?</button>

Sell My Car 365 will buy broken or damaged vehicles caused by accidents or due to mechanical faults. Our offer will depend on the extent of the damage and the age of the car. When filling out details for your vehicle’s valuation, (Additional Information section) please include as much detail as possible about the damage so that we can give you an accurate quotation.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_23" aria-expanded="false" aria-controls="tab_23">Will you buy a vehicle that is a non-runner?</button>

Yes!! Sell My Car 365 buys any vehicle. You can contact us for more information. Enter your vehicle details online for a free valuation and do mention if it’s a non-runner to get an accurate valuation.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_24" aria-expanded="true" aria-controls="tab_24">My car is a insurance write-off, will you still buy it?</button>

Yes, use this website to value your car in the normal way, making sure you indicate your car is an insurance write-off during the refine vehicle?* step of our valuation process.

FINANCE:

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_25" aria-expanded="true" aria-controls="tab_25">Will you buy my vehicle if I still owe money on it?</button>

Yes, but as long as the vehicle you want to sell is worth more than the outstanding finance, we are happy to pay off the vehicle loan and pay you the remainder of the agreed price.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_26" aria-expanded="false" aria-controls="tab_26">What if I owe more on my vehicle than it is worth (negative equity)? Will you still buy it?</button>

We can buy your vehicle, but you will have to pay us the difference in outstanding finance and the value of the car.

SECURITY:

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_27" aria-expanded="true" aria-controls="tab_27">Why do I have to supply my email and telephone number?</button>

It is important you do. In order to contact you when giving you a quotation we need to have these details. A Mobile telephone number is important so we can text you details about your valuation. It also makes it easier to communicate if you wish to proceed and speeds up the process to a successful conclusion.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_28" aria-expanded="false" aria-controls="tab_28">When and how often will Sell My Car 365 contact me?</button>

After the online valuation, we will contact you on the number provided or we will email you. We will discuss the price of the car and arrange the time and date of a visit convenient to you.

GENERAL:

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Sell My Car 365 branch is open from 9am until 7pm, 7 days a week. We can also be contacted via email where a reply will be sent to you within 24 hours. Collections can be made at later hours, evenings or weekends, agreed and confirmed with the customer.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_30" aria-expanded="true" aria-controls="tab_30">What if I don’t receive an email valuation?</button>

If you don’t receive an email with the valuation for your vehicle, do not worry. Contact us and we will be able to send you a valuation using other methods of communication.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_31" aria-expanded="true" aria-controls="tab_31">Will you refund / adjust the road tax?</button>

As per the new laws, when DVLA is notified, you will receive the refund from your Road Tax directly from DVLA.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_32" aria-expanded="true" aria-controls="tab_32">My Car is an import – will you still buy it?</button>

Yes, we will buy imported vehicles.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_33" aria-expanded="false" aria-controls="tab_33">Will you buy cars registered outside UK?</button>

If your car is not registered in the UK, Sell My Car 365 will still buy your car.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_34" aria-expanded="false" aria-controls="tab_34">How can I make a formal complaint?</button>

Please visit the Contact Us page and submit your complaint in writing. Also please tell us if you are happy with the service received from Sell My Car 365.

<button class="btn btn-block btn-link text-left collapsed" type="button" data-toggle="collapse" data-target="#tab_35" aria-expanded="false" aria-controls="tab_35">When should I cancel my insurance?</button>

You should cancel your insurance after completing the sale with Sell My Car 365, as you will no longer be driving the car.

Free Car Valuation


Service Chart

  • Free Collection or Branch Visit
  • No Service / Handling charges
  • Payment made before collection
  • We buy Financed Vehicles
  • no Road Tax / MOT
  • Non runners / Damaged Vehicles
  • Vans, Motorbikes, Caravans.

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